FAQ

Online assistance
For any queries regarding bookings, payments, delivery of documentation, etc., you will find answers to the most usual doubts on this page. For additional information you can contact us reservation@kronosholidays.com

Telephone Helpline
If you want to receive assistance by phone, you can call us on +30 211 2114111 from Monday to Friday from 09:00 a.m. to 17:00 p.m. and Saturdays from 09:00 a.m. to 13:00 p.m.

Hotels

1. How can I book a Hotel?

On our main page you can find a tab on the upper part of the screen that will take you to the Hotel page.  Choose your country, your destination and your town, as well as your departure and arrival dates. Kronosholidays’s search engine will provide you with the best results possible.

2. Can I cancel a confirmed Hotel booking?

Yes! To do so you must call our Customer Services Line on +30 211 2114111 or send us an e-mail to reservation@kronosholidays.com. This process may cause you extra charges, depending on the time in advance that you cancel the booking.

3. Can I extend a booking?

If you have not yet arrived at your destination you can contact us on +30 211 2114111 or by sending us an e-mail to our address. If the establishment has room, the extension of your stay will be carried out and the new expenses will be charged on your credit card. Once you are at your destination, if you wish to extend your stay you must contact us directly if you want the establishment to maintain the prices that we agreed. You must take into consideration that kronosholidays has its own special prices that many establishments cannot offer its customers.

4. Can I change a booking?

If you wish to change a booking in any way, you must contact our Holiday Department. If your booking has already been confirmed you must contact our Holiday Department on +30 211 2114111 or by sending an e-mail to reservation@kronosholidays.com and our agents will inform you about the cancellation or modification conditions.

As the purchase is completed by means of third party suppliers, the conditions are imposed by the latter.

Hotel bookings: Within 48 hours you will receive confirmation of your booking via e-mail. This e-mail will also include the receipt that you must hand in at the hotel in order to confirm that you have paid the booking. If you were not to receive this information, please contact our Customer Services Centre on +30 211 2114111 or write to us at reservation@kronosholidays.com

5. Doubts or Suggestions

We are to help you and your suggestions can be very useful to offer you an improved service.

 

 


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