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Terms & Conditions

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Terms & Conditions

Terms & Conditions

1. Description of the service
We act as intermediaries between the hotels to provide our customers with the possibility of searching for and booking their holidays online. Our service is based on the information that is provided by our suppliers. We make every effort to ensure that the information that we give in this website is exact, but we cannot guarantee that all the information is understandable and without any errors. Neither can we be responsible for the interruptions or information that has not been provided.

2. Your Contract
The person making your booking must be at least 18 years of age, and must be authorised to make the booking on behalf of all members of your party. That person is also responsible for making all payments due to us.
Your booking is confirmed and a binding contract comes into existence, only when has issued a booking reference, and a booking confirmation, and has received payment of the deposit due. The date of the contract is the date that appears on the confirmation. Once the contract is made the accommodation provider is responsible to you to provide you with the accommodation you have booked, and you are responsible to the accommodation provider to pay for it, subject to these terms and conditions and the specific conditions of the accommodation chosen.
The booking confirmation will identify the name and address of the accommodation, which you have booked. Please check all details carefully and notify us immediately of any discrepancies. then reserves the right to cancel the booking if any balance due is not received by the due date. In that case you will be advised by email, and cancellation charges as outlined below will be charged.
It is your responsibility to notify Kronos Holidays SA of any change in your contact details.

3. Privacy
Kronos Holidays SA uses high ethical standards and respects your privacy. Under no circumstances will we pass on your personal details to a third party. For further information regarding this point, please read our privacy policy.

4. Credit card guarantee
Hotels need the details of your credit card to guarantee the reservations. We use "Secure Socket Layer (SSL)" to encrypt all credit card details. Thanks to this system we can guarantee a 100% safe transaction and we are committed to reimbursing you with up to 50 euros for your loss if your current account suffers any damage caused by Kronos Holidays SA. The credit card company has to pay the remaining quantity.
Prices are quoted in full including taxes and service charges at the time of the booking. Full payment is required when you book.
Because we act as an agent, the payment we receive will be held by us on behalf of the accommodation provider.
Prices can go up or down, but we guarantee that once you have booked the price on your booking confirmation will not change unless you make an amendment to the booking details. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
Payments for extras (such as incidental charges, mini-bar charges, laundry and telephone bills or any extra nights) should be made directly to the hotel when you check out.

5. Free of charge
Our service has no extra costs. Contrary to many other companies, Kronos Holidays SA does not add any additional fees to those accepted on the website.

6. Cancellation
If you wish to cancel the services, the following policy will be applied in each case:
For accommodation services:
• 30 days before the start of the services, the total booking quantity will be refunded.
• Between 15 and 30 days before the start of the services, a cost fee of 20% of the booking will be charged.
• Between 15 and 7 days before the start of the services, a cost fee of 50% of the booking will be charged.
• Less than 7 days before the start of the services, 100% of the total amount will be charged.
Cancellations must be made online or by e-mail to by the person who made the original booking. The e-mail must contain your booking reference together with the accommodation name. If you cancel within 24 hours of booking, and outside of the 7 days prior to your arrival we will refund your deposit by re-crediting the credit or debit card with which it was paid. Cancellations are effective from the time they are received by us.
No refunds will be given for stays that are ended earlier than planned.
If your arrival date at your accommodation is delayed for any reason, you must advise at the earliest opportunity. If you do not advise the hotel or us directly prior to your arrival date, then your entire booking will be cancelled, and you will be charged as above.
If your arrival is delayed, please contact the accommodation directly. Many hotels or apartments only hold arrival rooms until 4pm, unless they have been specifically advised of a later arrival, so you could lose the room that has been allocated to you.

7. Changes to your Booking
Any changes to your booking after payments has been made will be subject to a 40 Euro administration fee per amendment. If the change adds value to the booking (for example, an upgrade, or additional nights) then administration fee will be waved. No fee will be charged for name changes.
In the unlikely event that we are notified by the proprietor of the hotel, apartment or villa that they cannot provide the accommodation booked, you can either cancel, or accept alternative accommodation of equivalent standard (if applicable). Where we are notified of changes we will contact you as soon as possible but will have no other liability towards you.

8. Complaints
If you are dissatisfied in any way with our booking service, you should notify us by e-mail as soon as possible to, quoting your booking number. If you are dissatisfied with your accommodation, you must advise the accommodation directly, in order to give them the opportunity to rectify the problem.
You may lose the right to compensation if you fail to do so. If the issue is not resolved to your satisfaction you should contact on our office number, which will be provided to you in the voucher.
We will act as an intermediary to try to resolve the complaint. In the unlikely event that we are unable to do so, and you wish to take matters further, you must do so directly with the accommodation.

9. Accommodation
Only those persons named at the time of booking, or subsequently advised, can occupy the accommodation. Should the damage be caused by you or any member of your party to the accommodation or its contents, you will be required to arrange immediate reimbursement before the end of your stay.

10. Disclaimer
Our website has been constructed in good faith, however, you must verify the information before acting in accordance to it. Under no circumstances, are we responsible for any loss of direct or indirect benefits, as a result of the use of our services.
The copyright of the material found in this website belongs to our licensees or to us, unless otherwise specified. You are only allowed to download information from our website for personal use.

11. Star Ratings
Star ratings are used to symbolise the overall quality and level of standards of each, hotel, apartment, or villa. Our ratings are based on criteria including the range and standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. The range from 2 star, where you can expect simple accommodation with limited facilities, to 5 star accommodation which is likely to have a full range of facilities of the highest standards.
Our ratings do not always coincide with the official ratings as they vary significantly by country, and often within countries. Also, not all countries have rating systems. Where available the official rating of each property is shown with the description.

12. Room types
• Single Room: Contains one single bed.
• Twin Room: Contains two single beds, and is suitable for either one or two people.
• Double Room: Contains one double bed, and is suitable for either one or two people.
• Triple Room: Most rooms for three are large double or twin rooms that can take an extra bed in the form of a camp bed, rollaway bed.
• Quad Room: Most rooms for four people are large double or twin rooms, with either two double beds, or twin beds, and two extra beds in the form of camp rollaway or bunk beds.
• Studios: These can be for two, three, or four people, but with the third or fourth bed often in the form of a camp bed, sofa bed, rollaway bed, or bunk bed. Studios also have kitchenettes or kitchens as specified.
• One Bedroom Apartments: Typically these sleep two people in the bedroom, and an additional one or two people in the living room, in camp beds, sofa beds, rollaways, or bunk beds. One bedroom apartments also have kitchenettes, or kitchens as specified.
• Two Bedroom Apartments: As for the one bedroom apartments, but with an additional two people in the extra bedroom. Two bedroom apartments also have kitchenettes or kitchens as specified.
• Three Bedroom Apartments: As for the two bedroom apartments, but with an additional two people in the extra bedroom. The two bedroom apartments also have kitchenettes or kitchens as specified.
• Suites: Unless otherwise stated in the hotel descriptions a junior suite typically comprises a larger room with a luxury area, whilst a suite has a separate bedroom and living room.

13. Accommodation Description takes every reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. However, as a booking agent, rather than an owner or operator of holiday accommodation, we cannot accept liability for errors or omissions in the descriptions. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons, where this happens we will do our best to advise as soon as possible.

14. Passports and Visas
All passengers must be in possession of a valid passport and, if necessary, a visa. It is your responsibility to meet the requirements of the countries you are visiting and we regret that we cannot accept any responsibility for costs incurred if you fail to be admitted to any country.

15. Insurance
We strongly recommend that you purchase a policy of a travel insurance to cover the medical costs, third party liability and cancellation charges. We cannot accept any responsibility for you in the event you are not covered by a policy.

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